Care managers are required to respond to complaints and to ensure they develop their service from lessons learned. This documents pack contains an array of documents to support you to manage your services including managing Accidents and Incidents, record keeping and a Duty of Candour Checklist.
 
We have also included a CQC Notifications register so you can keep on top of what you have submitted to the Care Quality Commission (CQC) and reduce your risk of enforcement action. This package contains over 15 documents.
 
This package includes the following documents:
 
Accident/Incident Management Action Form
Business Continuity Plan Template
Client Comment Cards
Complaints Feedback Form
Complaints Management Action Form
Complaints Register
Compliments Register
Continuous Improvement Plan
CQC Notifications Register
Duty of Candour Checklist
GDPR - Data Security Incident Outcome Report
Incidents Log
Lasting Power of Attorney Record Form
Lessons Learned Management Action Form
Lessons Learned Register
Risk Register Template
Safeguarding Incident Management Action Form
Safeguarding Register
Suggestions Register
Use of Client Photographs Consent Form
Whistle Blowing Management Action Form
Whistle Blowing Register
 
The list of documents above is an example, some documents may differ depending on your service type.
 
Documents will be sent via e-mail and we aim to deliver your documents within 2 working days. Documents are in editable Word format unless otherwise stated. If you require your logo adding to your documents this can be done for an additional charge. Please allow up to three working days for delivery. Please note that we only sell to care services that are either registering or already registered with the Care Quality Commission (CQC). If you are purchasing for any other reason then please contact us prior to your purchase. All purchased documentation is for exclusive use at your organisation, any use outside of this could be an infringement of copyright.